Atlantic Insurance
Official Portal

How can we help?

Quick answers for your policy journey.

New Cover or Quick Renewal?

Choose Quick Renewal for an existing vehicle’s renewal. Choose New Cover for a new vehicle or new coverage. Switching between them clears the vehicle and coverage selections for the current application, so check your details before continuing.

Which documents do I need?

Follow the Required labels in your application. New customers need a Social Security Card. Have the Vehicle Title ready for a new vehicle. Proof of Address and Driver’s License may also be uploaded; additional requirements depend on your selected coverage. Use clear, readable photos or files.

How do I find my policy?

Select Find Policy at the top or Policies below. Enter your policy reference and follow the email verification instructions. Keep your reference handy when contacting support.

My verification code hasn’t arrived

Check your inbox and spam folder. If you recently requested a code, wait at least one minute before requesting another. If you cannot access the email address on record, contact support. Never share your verification code.

Payment was interrupted. What now?

Find your existing policy and check its payment status before trying again. Do not create another application just because the payment page closed. If the gateway showed approval but the policy is still unpaid or pending, contact support with your policy reference before making another payment.

Why does the portal show Resume?

Your connection or session may have ended while you were away. Short interruptions reconnect automatically. If Resume appears, reconnect to the internet and select it. Saved details may be restored; recent edits and selected files may need re-entering. If a purchase was in progress, check the existing policy first.

Can I insure an electric vehicle?

Yes. Select Electric as the power type. Currently, electric vehicles are eligible for Third Party Act (TPA) cover.

When can I renew my vehicle?

Renewal becomes available within 30 days of your current cover ending, or after it has expired. Check the coverage dates shown before continuing.

Why can't I find my existing vehicle?

Some records require verification. Contact Support rather than entering incorrect details to continue.

Can I go back and correct my details?

Yes. Use the portal's Back button before submitting. Your entered details are retained when moving back within the application. Switching between Quick Renewal and New Cover starts a fresh application and clears the previous details.

Still need help?

Have your policy reference ready. Do not send card details or verification codes.

Call support: +501 223-2657